We’ve developed a streamlined ransomware recovery process to bring your company back in business as soon as possible.
- STEP 1: Free Assessment
You submit the encrypted files and the ransom note for review. Then we will prepare a risk analysis, determine the exact type of ransomware, and examine the possible recovery options. Every ransomware infection is unique, and we have to check it to make a suitable offer. This process usually takes max. 24 hours. Click here to submit a new case.
- STEP 2: Quote
You will receive an individual fixed-price offer for removing the ransomware and decrypting your data. You are always protected by our “No Data, No Charge” guarantee. If we cannot recover the data, you will get your money back.
- STEP 3: Acceptance of the Quote
After acceptance of the offer, we will send you an invoice including VAT, which you can pay by PayPal, direct debit, wire transfer or credit card. We also offers you secure payment processing via an escrow service. As soon as we receive the payment, we will start the ransomware recovery process immediately.
We also fill a data processing agreement (DPA) to achieve GDPR compliance. During and after the ransomware recovery process we’re handling your company data strictly confidential. As a german company we’re underlying the german and european laws, which are internationally known for their high data protection standards. Read more
- STEP 4: Preparing for Recovery
You must first install our remote maintenance software on the affected computer system. We install a next-generation antivirus solution with ransomware protection. This installation protects your data from further damage and helps prevent another ransomware reoccurrence. We also remove the ransomware and backup the encrypted files. Additionally, we perform a quick analysis to determine which security vulnerability caused this issue.
- STEP 5: Actual Recovery
Now that the computer system is cleansed of the ransomware trojan and a re-infection is prevented, we start with the ransomware data recovery. To decrypt your data, we use different methods, such as reverse-engineering the ransomware, restoring from system backups, and best-known decryption methods.
If this approach doesn’t work, we also consider the negotiation and payment of the ransom to get your business back up as fast as possible. Even though we advise you not to pay the ransom, there is sometimes no other way to restore the business operation. We take the FULL RISK for you, and you don’t have to worry since you’re still be covered by our “No Data, No Charge” guarantee.
- STEP 6: Prevention & Reporting
In order to permanently improve your IT security, you will receive a detailed guide from us. Also, your ransomware recovery expert will give you direct tips to improve your IT security.
Cyber-insurance policies usually cover the costs of using a professional ransomware recovery service. You will receive a detailed attack report within five days after completion of the work, which you can use to submit the claim to your insurance.