During your acute ransomware incident, our team is available 24/7 in several shifts. Your personal contact is usually available from 8:00 a.m. to 6:00 p.m. in the German time zone (CET +2) and, if necessary, beyond. We understand that this extraordinary situation requires special attention and are therefore at your side with full commitment.
Since we manage your incident in a central ticket system, all experts always have access to the current status. This ensures that all employees in the team give you information about the current status and can continue to work on it.
The fastest way of communication is by email. It is best to always answer the emails from our ticket system directly, as your answer can thus be directly assigned to the respective incident case. This means that both your personal contact and the other experts in the team will see your answer immediately and can help quickly.